🚲 EV Bike Rental B2C App – Complete Workflow

1. Intro & Onboarding

• App Intro with Video or Animation (can skip after first launch)

• Permissions Prompt (Location, Camera, Notification, etc.)

• Mobile Number Login with OTP (MSG91 / Firebase OTP)

• Post-login: Option to complete KYC Verification

2. KYC & User Verification Flow

✅ Required before booking:

• Mobile Number Verified

• Email ID Verified

• Aadhar Card Verification (OCR / Digilocker API)

• Driving Licence Verification (OCR + Expiry validation)

• User Photo Selfie Verification (match with DL photo using AI match API, optional)

• Emergency Contact (Name, Number, Relationship)

• Once KYC complete → show “Verified Badge” in Profile

3. Home Screen

• Top Slider Banner (Offers, New Bikes, etc.)

• Search Bar (by Brand, Range, Speed, Type)

• Filters:

  • Brand

  • Battery Type (Lithium / Lead-acid)

  • Range (km per charge)

  • Speed Category

  • Price per hour/day/week/month

• Categories:

  • 🔥 Top Trending Bikes

  • ⚡ Top Speed Bikes

  • 🔋 Long Battery Range Bikes

  • 🏍️ New Arrivals

• Show nearby hubs or pickup points based on user location

4. Vehicle Details Page

• Vehicle Photos / 360° View

• Technical Specifications (Motor Power, Range, Speed, Battery Capacity, etc.)

• Features (Keyless start, Reverse mode, GPS enabled, etc.)

• Pricing: Hourly, Daily, Weekly, Monthly

• Availability calendar

• Distance to nearest hub (with Google Maps link)

• Button: “Book Now” or “Schedule Booking”

5. Booking Flow

• Select Duration:

  • 1 Day

  • 1 Week

  • 15 Days

  • 1 Month

  • Custom (From Date & To Date)

• Show Price Summary (base fare, taxes, insurance, deposit if applicable)

• Optional Add-ons:

  • Helmet

  • Battery Backup

  • Delivery at doorstep

• Payment Options: Razorpay (Credit/Debit/UPI/Wallet)

• Apply Coupon / Promo Code

• Booking Confirmation Screen

• Push, Email, WhatsApp Notification for booking confirmation

6. Post Booking

• Booking Status: Pending → Confirmed → Picked Up → In Ride → Completed

• Admin Portal will review and confirm booking manually or automatically

• Pickup Instructions & QR Code for Hub Scanning

• Show assigned hub location with Google Map navigation

• Deposit (if any) will be held until completion

7. Wallet & Payments

• Wallet Top-up (Razorpay Integration)

• Transaction History (Bookings, Refunds, Top-ups, Fines)

• Auto-deduction for extra charges / late returns

• Refunds processed back to wallet

• Wallet usable for next bookings

8. In-Ride Features

• Live Ride Timer & Remaining Time

• Distance Travelled

• Vehicle Health Status (Battery %, Speed, GPS Live)

• Emergency / SOS Button

• End Ride Option → Prompt for final confirmation

9. Late Return & Fine

• If not returned on time → Auto fine added every 1 hour

• Notification alert before expiry (e.g., 30 mins before due time)

• Final invoice after ride completion → Pay remaining dues via wallet or Razorpay

10. Booking History

• All Past & Upcoming Bookings

• Invoice Download (PDF/Email)

• Rebook Option

• Rating & Feedback Option for each booking

11. Wallet, Coupons, and Rewards

• Refer & Earn: unique referral code, wallet credit

• Coupons: Admin-managed (flat, percentage, wallet cashback)

• Loyalty / Reward Points: redeemable for discounts

12. Settings & Profile

• Profile Info & Verification Badge

• Manage Documents (Aadhar, DL)

• Multilanguage Support (English, Tamil, Hindi, etc.)

• Privacy Policy

• Refund & Cancellation Policy

• Terms & Conditions

• Help & Support (Zendesk / WhatsApp Chat / Call / Email)

• Logout

13. Admin Dashboard (Web + App)

• User Management (KYC Verification, Block/Unblock)

• Vehicle Management (Add/Edit/Delete, availability, pricing, maintenance logs)

• Booking Management (view, approve, cancel, refund)

• Payment Management (wallet, refunds, transactions)

• Coupon & Offer Management

• Push / WhatsApp / Email Notifications

• Hub & Location Management

• Live Vehicle Tracking via OEM / Third-Party GPS API

• Reports: Revenue, Utilization, Ride History, Maintenance, etc.

• Role-based access (Admin, Manager, Support)

14. Advanced Features (Optional / Phase 2)

• 🔄 Subscription Packages: Pay Monthly for limited rides

• 🧠 AI Recommendation: Suggest bikes based on user usage pattern

• 🪙 Deposit System: Refundable deposit option

• 🧾 Insurance Integration: Add per-ride insurance coverage

• 💬 In-App Chat: Between customer & support/hub

• 📦 Fleet Maintenance Module: Track service, battery swap, tyre, brake checks

• 🗺️ Real-time Battery Station Locator: Nearby charging points with directions

• 📍 QR Code Unlock: Customer can scan to unlock vehicle

• 🧭 Geo-fencing: Alert if vehicle leaves service area

15. Bottom Navigation Tabs

• 🏠 Home

• ❤️ Favourites

• 💰 Wallet

• 📅 Bookings

• ⚙️ Settings